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Frequently Asked Questions
Do you guarantee live arrival on parrots?
Yes — every parrot we ship is covered by our live arrival guarantee. Animals are packed in insulated boxes with heat or cool packs as the weather requires and sent by express overnight courier.
Are your parrots captive-bred?
Yes, our parrots are captive-bred and hand-raised, which means healthier animals that are already feeding well and accustomed to handling — never wild-caught stock.
What do I need before my parrot arrives?
Have the enclosure fully set up and at temperature before your parrot arrives: correct heating, hiding spots, substrate and a water dish. We include care guidance with every order, and our team can help you with a setup checklist.
How is shipping handled?
We ship via specialist live-animal couriers with tracking. You'll receive the tracking number on dispatch, and someone should be available to receive the animal on delivery day.